Upside

• Using Upside

  • App Basics

    • How do I use Upside?
    • How do offers without a receipt work?

  • General FAQ

    • Wait - why didn't I get a discount at the pump?
    • Where is Upside available?
    • How do I see my offer history?
    • Does my cash back ever expire?
    • Can I sign up for Upside via your website?
    • I’m having trouble signing up via Upside's website!
    • What mobile platforms do you support?
    • How do I change between fuel types?
    • Why does this location have a limited number of offers?
    • How are offers funded?
    • How does Upside make money?
    • I found other promo codes online! Should I use them?
    • I earned money with Upside this year! Do I have to pay taxes on it?
    • I need records of my purchases to do my taxes! Can you help?
    • What payment methods are accepted?
    • How much time do I have to make my purchase after I claim an offer?
    • I claimed an offer, but didn’t earn anything. What happened?
    • The picture of my receipt was denied. How do I resubmit it?
    • Why do offers vary at my favorite business(s)?
    • Wait! Does Upside sell my information?
    • What are the user Terms & Conditions?
    • How can I contact Upside?
    • What are community guidelines and how do they affect my usage of the app?

  • Gas Offers: No Receipt Needed

    • My offer is processing. How do I submit a receipt?
    • Can I upload a receipt to an offer that doesn't ask me for one?
    • After I’ve claimed my offer that doesn't require a receipt, how much time do I have to make my purchase?
    • How does Upside find and save my credit cards?
    • Can I pay with a form of digital payment?
    • I claimed an offer from the wrong station (across the street). What do I do?
    • I claimed an offer and didn't have to upload a receipt; why haven’t I received my cash back yet?

  • My Wallet

    • ★ How do I enter a fleet card in My Wallet?
    • What is 'My Wallet'?
    • How does 'My Wallet' work?
    • How do I access ‘My Wallet’?
    • Why do you need my card information for offers?
    • How do I add a new card to 'My Wallet' on Android?
    • How do I remove a card from ‘My Wallet’?
    • Can I use my GasBuddy card with Upside?
    • How many cards can I add to ‘My Wallet’?
    • I don’t want to give you my card numbers!

  • Gas Offers: Receipts

    • Why did an Instacart grocery receipt get rejected?
    • Can I use Upside with gas station rewards (like cards and coupons)?
    • How many gallons is an Upside offer valid for?
    • How many purchases can I make with an offer?
    • Why do I need to claim the offer before I make my purchase?
    • How can I see the address of a gas station before I claim an offer, & does the app direct me on how to get there?
    • Will the app alert me when I arrive at the station where I claimed my offer?
    • The gas price was different than what was noted on the app. Help!
    • How long does it take for me to earn cash back from my offer?
    • Can I earn cash back from convenience store purchases, car washes, and other services?
    • Why didn't I get cash back for my prepaid purchase?

  • Restaurant Offers

    • How do I use Upside to get cash back at restaurants?
    • How long do I have to use a restaurant offer I claimed?
    • How do restaurant offers work?
    • Why can’t I get the cash back offer taken directly off my bill at the restaurant?

  • Grocery Offers

    • I just noticed my local grocery store popped up on the app. Tell me more!
    • How do I use Upside to get cash back on my grocery store trip?
    • Do the grocery offers expire in 4 hours, the same as restaurant offers?
    • How much money will I earn back from groceries?
    • I was at the grocery store and the person at the register wouldn’t give me my cash back!

  • Upside Pay

    • What is Upside Pay?
    • How do I use Upside Pay?
    • How do I earn cash back from Upside Pay?
    • Is my card information safe?
    • I can't click "Claim" or "Pay" on an Upside Pay offer. How do I fix this?
    • Can I order a gift card in any amount?
    • Why can’t I use the cards entered in My Wallet to pay with a gift card?
    • Can I use my cash back balance to buy a gift card?
    • How many gift cards can I order in one day?
    • Where can I use this gift card?
    • What happens if there’s a remaining balance on my gift card?
    • Can I use my gift card later?
    • Can I add additional money to a gift card I previously ordered?
    • How will Upside Pay appear on my card statement?
    • What happens if I want to cancel a gift card I ordered?

  • Balance & Cashing Out

    • How do I cash out my Upside earnings?
    • Are there fees associated with cashing out?
    • How do you keep my Upside balance secure?
    • How do I get my Upside cash sent to PayPal?
    • How long does it take for my money to be deposited into my bank account after I cash out?
    • Is my information safe & secure when I enter my bank account information?
    • Why do I need to enter an account number + routing number for some banks?
    • I do not see my bank institution when I try to connect my bank account.
    • How do I remove/unlink a bank account I used for bank transfer cash outs?
    • Can I have a physical check with my earnings sent to my address?
    • What is a digital gift card? How do I use it?
    • I cashed out! Where is my gift card? 

  • Referral Bonuses

    • What is Upside's referral program? How does it work?
    • How do I apply a promo code?
    • My promo code isn't working - what can I do?
    • Do referral bonuses apply to only gas purchases?
    • How do I share my referral link via email, social media apps, or other chat apps?
    • Can I use flyers/stickers/cards to advertise my referral code?

• Your Account

  • Consumer Privacy

    • Privacy Policy
    • Submit a Deletion or Privacy Data Request

  • Account issues

    • I signed up for the app with my Apple account - what should I know?
    • I logged in and my money's gone! What happened?
    • My Upside Account is Connected to Facebook - What Should I Know?
    • I'd like to reset my Upside password.
    • I've forgotten my password.
    • I'd like to change my email address on file.

• Troubleshooting

  • App issues

    • After clicking my cash out verification link, I see 'Please open this link on your mobile device'!
    • I can't connect my Wells Fargo account to Upside.
    • I'm having trouble adding/saving a card to my wallet.
    • Your App was Down! Can I still submit my offer/receipt?
    • "Device not compatible" error message in Google Play Store