Upside
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Using Upside
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App Basics
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General FAQ
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GetUpside is changing to Upside!
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Wait - why didn't I get a discount at the pump?
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Why are gas offers lower than usual right now?
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Where is Upside available?
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Does my cash back ever expire?
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Can I sign up for Upside via your website?
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I’m having trouble signing up via Upside's website!
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What mobile platforms do you support?
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How do I change between fuel types?
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Why does this station have a limited number of gas offers?
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How are offers funded?
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How does Upside make money?
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I found other promo codes online! Should I use them?
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What payment methods are accepted?
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How much time do I have to make my purchase after I claim an offer?
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I claimed an offer, but didn’t earn anything. What happened?
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The picture of my receipt was denied. How do I resubmit it?
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How do I provide or remove access to my contacts?
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Why do offers vary at my favorite business(s)?
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Wait! Does Upside sell my information?
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What are the user Terms & Conditions?
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How can I contact Upside?
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What are community guidelines and how do they affect my usage of the app?
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GetUpside is changing to Upside!
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Gas Offers: Check In
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What is Check In?
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What is the blue lightning badge?
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How does Check In work?
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Is Check In available at all businesses?
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My offer is processing. How do I submit a receipt?
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Can I opt out of Check In at participating businesses?
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After I’ve claimed my Check In offer and successfully checked in at the station, how much time do I have to make my purchase?
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I accidentally made my purchase before checking in at the station. Can I still earn cash back?
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How does Upside find and save my credit cards?
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Can I pay with form of digital payment?
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I claimed a Check In offer from the wrong station (across the street). What do I do?
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I claimed a Check In offer; why haven’t I received my cash back yet?
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Why do you need my card information for Check In?
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What is Check In?
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My Wallet
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How do I enter a fleet card in My Wallet?
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What is 'My Wallet'?
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How does 'My Wallet' work?
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How do I access ‘My Wallet’?
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How do I add a new card to 'My Wallet' on Android?
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How do I remove a card from ‘My Wallet’?
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Can I use my GasBuddy card with Upside?
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How many cards can I add to ‘My Wallet’?
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‘My Wallet’ does not appear, why is that?
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I don’t want to give you my card numbers!
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How do I enter a fleet card in My Wallet?
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Gas Offers: Receipts
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Why did an Instacart grocery receipt get rejected?
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Can I use Upside with gas station rewards (like cards and coupons)?
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How many gallons is an Upside offer valid for?
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How many purchases can I make with an offer?
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Why do I need to claim the offer before I make my purchase?
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How can I see the address of a gas station before I claim an offer, & does the app direct me on how to get there?
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Will the app alert me when I arrive at the station where I claimed my offer?
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The gas price was different than what was noted on the app. Help!
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How long does it take for me to earn cash back from my offer?
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Can I earn cash back from convenience store purchases, car washes, and other services?
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Why didn't I get cash back for my prepaid purchase?
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I bought a Groupon, how do I get my cash back?
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Why did an Instacart grocery receipt get rejected?
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Restaurant Offers
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Grocery Offers
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I just noticed my local grocery store popped up on the app. Tell me more!
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How do I use Upside to get cash back on my grocery store trip?
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Do the grocery offers expire in 4 hours, the same as restaurant offers?
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How much money will I earn back from groceries?
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I was at the grocery store and the person at the register wouldn’t give me my cash back!
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I just noticed my local grocery store popped up on the app. Tell me more!
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Balance & Cashing Out
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How do I cash out my Upside earnings?
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Are there fees associated with cashing out?
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How do you keep my Upside balance secure?
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How do I get my Upside cash sent to PayPal?
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How long does it take for my money to be deposited into my bank account after I cash out?
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Is my information safe & secure when I enter my bank account information?
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Why do I need to enter an account number + routing number for some banks?
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I do not see my bank institution when I try to connect my bank account.
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How do I remove/unlink a bank account I used for bank transfer cash outs?
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Why don't I have the option to cash out via a physical check?
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What is a digital gift card? How do I use it?
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I cashed out! Where is my gift card?
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How do I cash out my Upside earnings?
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Referral Bonuses
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What is Upside's referral program? How does it work?
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How do I apply a promo code?
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My promo code isn't working - what can I do?
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Do referral bonuses apply to only gas purchases?
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How do I share my referral link via email, social media apps, or other chat apps?
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Can I print flyers/cards to advertise my referral code?
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What is Upside's referral program? How does it work?
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Your Account
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Consumer Privacy
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Account issues
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Troubleshooting