How can we help?

How long until an offer expires?

Do all purchases qualify for cash back?

Why do offers vary?

Does my cash back ever expire?

How many purchases can I make with an offer?

How long does it take to earn cash back?

Why do I need to claim the offer before I make my purchase?

Can I use Upside with gas station rewards (like cards and coupons)?

Why can’t I get the cash back offer taken directly off my bill at the restaurant?

Why do you need my card information for offers?

Are mobile payments accepted?

What payment methods are accepted?

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How to cash out

What is a digital gift card?

After clicking my cash out verification link, I see 'Please open this link on your mobile device'!

How long does cashing out to my bank take?

Is my information safe & secure when I enter my bank account information?

How do I remove/unlink a bank account I used for bank transfer cash outs?

Are there fees associated with cashing out?

I earned money with Upside this year! Do I have to pay taxes on it?

I need records of my purchases to do my taxes! Can you help?

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How to apply a promo code

Why isn't my promo code working?

I found other promo codes online! Should I use them?

What is Upside's referral program? How does it work?

Do referral bonuses apply to only gas purchases?

How do I share my referral link via email, social media apps, or other chat apps?

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How to pay with the app

Can I use my earnings to pay with a gift card?

How many gift cards can I order in one day?

Can a gift card I purchased be canceled?

Can I return items when I pay through the app?

I paid using the app. When do I get cash back?

I used a gift card to pay, but there's money leftover. Can I use it later?

How will paying with the app appear on statements?

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Upside is not working

How to log out

How to reset your password

What should I know before connecting my Apple ID to Upside?

What should I know before connecting my Facebook account to Upside?

I'd like to change my email address on file.

How to update Upside

How do I see my offer history?

Why do I need to enter an account number + routing number for some banks?

My bank is not an option when cashing out. Why?

How do I change between fuel types?

How to use My Wallet

Why is Upside charging me?

Is adding a card to my wallet free?

How do I enter a fleet card in My Wallet?

Can I use my GasBuddy card with Upside?

How does Upside find and save my credit cards?

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