Upside

• Featured articles

  • What's popular?

    • Why didn't I earn cash back?
    • The picture of my receipt was denied. How do I resubmit it?
    • I cashed out. Where's my money? 
    • I logged in and my money's gone! What happened?
    • Wait. Why didn't I get a discount on my purchase?
    • How do I use Upside?

• Earning cash back

  • The basics

    • ★ How long until an offer expires?
    • Do all purchases qualify for cash back?
    • Why do offers vary at my favorite retailers?
    • Does my cash back ever expire?
    • How many purchases can I make with an offer?
    • How are offers funded?
    • How long does it take for me to earn cash back from my offer?
    • Why does this location have a limited number of offers?
    • How does Upside make money?
    • How do I use Upside to get cash back on my grocery store trip?
    • How do offers without a receipt work?
    • How do restaurant offers work?

  • Claiming offers

    • Where is Upside available?
    • Why do I need to claim the offer before I make my purchase?

  • Payment and proof of purchase

    • Can I use Upside with gas station rewards (like cards and coupons)?
    • Why can’t I get the cash back offer taken directly off my bill at the restaurant?
    • Why do you need my card information for offers?
    • Can I upload a receipt to an offer that doesn't ask me for one?
    • Can I pay with a form of digital payment?
    • What payment methods are accepted?

  • Processing your offer

    • Why did an Instacart grocery receipt get rejected?
    • Your App was Down! Can I still submit my offer/receipt?
    • I was at the grocery store and the person at the register wouldn’t give me my cash back!
    • The gas price was different than what was noted on the app. Help!
    • I claimed an offer from the wrong station (across the street). What do I do?
    • Why didn't I get cash back for my prepaid purchase?
    • I claimed an offer and didn't have to upload a receipt; why haven’t I received my cash back yet?

• Cashing out

  • Withdrawals

    • ★ How to cash out
    • ★ What is a digital gift card?
    • After clicking my cash out verification link, I see 'Please open this link on your mobile device'!
    • How long does it take for my money to be deposited into my bank account after I cash out?
    • Is my information safe & secure when I enter my bank account information?
    • How do I remove/unlink a bank account I used for bank transfer cash outs?
    • Can I have a physical check with my earnings sent to my address?

  • Taxes and fees

    • ★ Are there fees associated with cashing out?
    • I earned money with Upside this year! Do I have to pay taxes on it?
    • I need records of my purchases to do my taxes! Can you help?

• Promo codes and referrals

  • Using promo codes

    • How to apply a promo code
    • Why isn't my promo code working?
    • I found other promo codes online! Should I use them?

  • Inviting friends

    • What is Upside's referral program? How does it work?
    • Do referral bonuses apply to only gas purchases?
    • How do I share my referral link via email, social media apps, or other chat apps?

• Upside Pay

  • Making a purchase

    • How do I use Upside Pay?
    • Can I order a gift card in any amount?
    • Why can’t I use the cards entered in My Wallet to pay with a gift card?
    • Can I use my cash back balance to buy a gift card?
    • How many gift cards can I order in one day?

  • After a purchase

    • How do I earn cash back from Upside Pay?
    • Where can I use this gift card?
    • What happens if there’s a remaining balance on my gift card?
    • Can I use my gift card later?
    • Can I add additional money to a gift card I previously ordered?
    • How will Upside Pay appear on my card statement?
    • Can gift cards be canceled?

• Your account

  • Signing up and logging in

    • How to log out
    • How to reset your password
    • I signed up for the app with my Apple account - what should I know?
    • My Upside Account is Connected to Facebook - What Should I Know?
    • I'd like to change my email address on file.
    • Can I sign up for Upside via your website?
    • "Device not compatible" error message in Google Play Store
    • I’m having trouble signing up via Upside's website!
    • What mobile platforms do you support?

  • Settings

    • I can't connect my Wells Fargo account to Upside.
    • How do I see my offer history?
    • Why do I need to enter an account number + routing number for some banks?
    • I do not see my bank institution when I try to connect my bank account.
    • How do I change between fuel types?

  • Wallet

    • ★ How to use My Wallet
    • How do I enter a fleet card in My Wallet?
    • Can I use my GasBuddy card with Upside?
    • How does Upside find and save my credit cards?
    • I don’t want to give you my card numbers!

  • Privacy and security

    • Privacy Policy
    • Submit a Deletion or Privacy Data Request
    • How do you keep my Upside balance secure?
    • Is my card information safe?
    • Wait! Does Upside sell my information?
    • What are community guidelines and how do they affect my usage of the app?

  • Contacting Upside

    • How can I contact Upside?