How can we help?

How long until an offer expires?

Do all purchases qualify for cash back?

Why do offers vary?

Does my cash back ever expire?

How many purchases can I make with an offer?

How long does it take to earn cash back?

How many offers can I claim per day?

Why do I need to claim before making a purchase?

Using mobile payments

Can I use Upside with gas station rewards (like cards and coupons)?

Why can’t I get the cash back offer taken directly off my bill at the restaurant?

Why do you need my card information for offers?

Are mobile payments accepted?

What payment methods are accepted?

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How to cash out

What is a digital gift card?

After clicking my cash out verification link, I see 'Please open this link on your mobile device'!

How long does cashing out to my bank take?

Is my information safe & secure when I enter my bank account information?

How to unlink a bank account

Are there fees associated with cashing out?

I earned money with Upside this year! Do I have to pay taxes on it?

I need records of my purchases to do my taxes! Can you help?

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How to apply a promo code

Why isn't my promo code working?

I found other promo codes online! Should I use them?

How does Upside's referral program work?

Do referral bonuses apply to only gas purchases?

How do I share my referral link via email, social media apps, or other chat apps?

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How to pay with the app

Can I use my earnings to pay with a gift card?

How many gift cards can I order in one day?

Can a gift card I purchased be refunded?

Can I return items when I pay through the app?

I paid using the app. When do I get cash back?

I used a gift card to pay, but there's money leftover. Can I use it later?

How will paying with the app appear on statements?

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Upside is not working

How to sign out

How to reset your password

What should I know before connecting my Apple ID to Upside?

What should I know before connecting my Facebook account to Upside?

What should I know before connecting my Google account to Upside?

How to update Upside

How do I change between fuel types?

How to appeal a suspension

Why was my account suspended?

How do I see my offer history?

How to unsubscribe

How to use My Wallet

Why can't I add my card?

Why is Upside charging me?

Is adding a card to my wallet free?

How do I enter a fleet card in My Wallet?

How to Add a GasBuddy Card

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