Upside
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Featured articles
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Earning cash back
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The basics
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How long until an offer expires?
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Do all purchases qualify for cash back?
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Why do offers vary at my favorite retailers?
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Does my cash back ever expire?
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How many purchases can I make with an offer?
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How are offers funded?
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How long does it take for me to earn cash back from my offer?
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Why does this location have a limited number of offers?
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How does Upside make money?
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How do I use Upside to get cash back on my grocery store trip?
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How do offers without a receipt work?
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How do restaurant offers work?
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How long until an offer expires?
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Claiming offers
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Payment and proof of purchase
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Can I use Upside with gas station rewards (like cards and coupons)?
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Why can’t I get the cash back offer taken directly off my bill at the restaurant?
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Why do you need my card information for offers?
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Can I upload a receipt to an offer that doesn't ask me for one?
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Can I pay with a form of digital payment?
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What payment methods are accepted?
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Can I use Upside with gas station rewards (like cards and coupons)?
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Processing your offer
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Why did an Instacart grocery receipt get rejected?
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Your App was Down! Can I still submit my offer/receipt?
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I was at the grocery store and the person at the register wouldn’t give me my cash back!
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The gas price was different than what was noted on the app. Help!
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I claimed an offer from the wrong station (across the street). What do I do?
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Why didn't I get cash back for my prepaid purchase?
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I claimed an offer and didn't have to upload a receipt; why haven’t I received my cash back yet?
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Why did an Instacart grocery receipt get rejected?
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Cashing out
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Withdrawals
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How to cash out
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What is a digital gift card?
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After clicking my cash out verification link, I see 'Please open this link on your mobile device'!
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How long does it take for my money to be deposited into my bank account after I cash out?
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Is my information safe & secure when I enter my bank account information?
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How do I remove/unlink a bank account I used for bank transfer cash outs?
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Can I have a physical check with my earnings sent to my address?
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How to cash out
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Taxes and fees
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Promo codes and referrals
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Using promo codes
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Inviting friends
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Upside Pay
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Making a purchase
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After a purchase
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How do I earn cash back from Upside Pay?
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Where can I use this gift card?
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What happens if there’s a remaining balance on my gift card?
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Can I use my gift card later?
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Can I add additional money to a gift card I previously ordered?
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How will Upside Pay appear on my card statement?
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Can gift cards be canceled?
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How do I earn cash back from Upside Pay?
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Your account
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Signing up and logging in
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How to log out
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How to reset your password
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I signed up for the app with my Apple account - what should I know?
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My Upside Account is Connected to Facebook - What Should I Know?
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I'd like to change my email address on file.
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Can I sign up for Upside via your website?
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"Device not compatible" error message in Google Play Store
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I’m having trouble signing up via Upside's website!
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What mobile platforms do you support?
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How to log out
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Settings
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Wallet
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Privacy and security
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Contacting Upside
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