Upside
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Using Upside
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App Basics
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General FAQ
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Wait - why didn't I get a discount at the pump?
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Where is Upside available?
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How do I see my offer history?
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Does my cash back ever expire?
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Can I sign up for Upside via your website?
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I’m having trouble signing up via Upside's website!
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What mobile platforms do you support?
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How do I change between fuel types?
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Why does this location have a limited number of offers?
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How are offers funded?
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How does Upside make money?
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I found other promo codes online! Should I use them?
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I earned money with Upside this year! Do I have to pay taxes on it?
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I need records of my purchases to do my taxes! Can you help?
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What payment methods are accepted?
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How much time do I have to make my purchase after I claim an offer?
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I claimed an offer, but didn’t earn anything. What happened?
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The picture of my receipt was denied. How do I resubmit it?
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Why do offers vary at my favorite business(s)?
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Wait! Does Upside sell my information?
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What are the user Terms & Conditions?
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How can I contact Upside?
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What are community guidelines and how do they affect my usage of the app?
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Wait - why didn't I get a discount at the pump?
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Gas Offers: No Receipt Needed
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My offer is processing. How do I submit a receipt?
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Can I upload a receipt to an offer that doesn't ask me for one?
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After I’ve claimed my offer that doesn't require a receipt, how much time do I have to make my purchase?
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How does Upside find and save my credit cards?
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Can I pay with a form of digital payment?
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I claimed an offer from the wrong station (across the street). What do I do?
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I claimed an offer and didn't have to upload a receipt; why haven’t I received my cash back yet?
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My offer is processing. How do I submit a receipt?
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My Wallet
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How do I enter a fleet card in My Wallet?
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What is 'My Wallet'?
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How does 'My Wallet' work?
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How do I access ‘My Wallet’?
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Why do you need my card information for offers?
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How do I add a new card to 'My Wallet' on Android?
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How do I remove a card from ‘My Wallet’?
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Can I use my GasBuddy card with Upside?
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How many cards can I add to ‘My Wallet’?
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I don’t want to give you my card numbers!
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How do I enter a fleet card in My Wallet?
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Gas Offers: Receipts
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Why did an Instacart grocery receipt get rejected?
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Can I use Upside with gas station rewards (like cards and coupons)?
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How many gallons is an Upside offer valid for?
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How many purchases can I make with an offer?
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Why do I need to claim the offer before I make my purchase?
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How can I see the address of a gas station before I claim an offer, & does the app direct me on how to get there?
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Will the app alert me when I arrive at the station where I claimed my offer?
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The gas price was different than what was noted on the app. Help!
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How long does it take for me to earn cash back from my offer?
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Can I earn cash back from convenience store purchases, car washes, and other services?
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Why didn't I get cash back for my prepaid purchase?
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Why did an Instacart grocery receipt get rejected?
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Restaurant Offers
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Grocery Offers
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I just noticed my local grocery store popped up on the app. Tell me more!
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How do I use Upside to get cash back on my grocery store trip?
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Do the grocery offers expire in 4 hours, the same as restaurant offers?
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How much money will I earn back from groceries?
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I was at the grocery store and the person at the register wouldn’t give me my cash back!
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I just noticed my local grocery store popped up on the app. Tell me more!
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Upside Pay
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What is Upside Pay?
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How do I use Upside Pay?
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How do I earn cash back from Upside Pay?
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Is my card information safe?
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I can't click "Claim" or "Pay" on an Upside Pay offer. How do I fix this?
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Can I order a gift card in any amount?
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Why can’t I use the cards entered in My Wallet to pay with a gift card?
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Can I use my cash back balance to buy a gift card?
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How many gift cards can I order in one day?
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Where can I use this gift card?
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What happens if there’s a remaining balance on my gift card?
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Can I use my gift card later?
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Can I add additional money to a gift card I previously ordered?
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How will Upside Pay appear on my card statement?
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What happens if I want to cancel a gift card I ordered?
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What is Upside Pay?
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Balance & Cashing Out
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How do I cash out my Upside earnings?
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Are there fees associated with cashing out?
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How do you keep my Upside balance secure?
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How do I get my Upside cash sent to PayPal?
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How long does it take for my money to be deposited into my bank account after I cash out?
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Is my information safe & secure when I enter my bank account information?
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Why do I need to enter an account number + routing number for some banks?
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I do not see my bank institution when I try to connect my bank account.
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How do I remove/unlink a bank account I used for bank transfer cash outs?
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Can I have a physical check with my earnings sent to my address?
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What is a digital gift card? How do I use it?
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I cashed out! Where is my gift card?
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How do I cash out my Upside earnings?
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Referral Bonuses
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What is Upside's referral program? How does it work?
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How do I apply a promo code?
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My promo code isn't working - what can I do?
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Do referral bonuses apply to only gas purchases?
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How do I share my referral link via email, social media apps, or other chat apps?
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Can I use flyers/stickers/cards to advertise my referral code?
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What is Upside's referral program? How does it work?
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Your Account
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Consumer Privacy
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Account issues
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Troubleshooting
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App issues
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After clicking my cash out verification link, I see 'Please open this link on your mobile device'!
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I can't connect my Wells Fargo account to Upside.
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I'm having trouble adding/saving a card to my wallet.
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Your App was Down! Can I still submit my offer/receipt?
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"Device not compatible" error message in Google Play Store
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After clicking my cash out verification link, I see 'Please open this link on your mobile device'!
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