If you’re having trouble verifying your account in order to sign in, cash out, or add a new bank account, try the solutions below.
Note: This is a new feature that is being rolled out over time. You may not see it yet in your version of the app.
Check your inbox
Search for messages from no-reply@upside.com. A verification email could have been marked as spam. Or ended up in a different folder.
Resend the code
You can try again by tapping Resend. Codes are only valid for 5 minutes. And only the most recently sent code will work.
Check your account address
You’ll see the email address your code will be sent to during the verification process. Make sure you're checking that account. If you can no longer access your account email address, you will need to request a balance transfer.
