• The basics

  • ★ How long until an offer expires?
  • Do all purchases qualify for cash back?
  • Why do offers vary at my favorite retailers?
  • Does my cash back ever expire?
  • How many purchases can I make with an offer?
  • How are offers funded?
  • How long does it take for me to earn cash back from my offer?
  • Why does this location have a limited number of offers?
  • How does Upside make money?
  • How do I use Upside to get cash back on my grocery store trip?
  • How do offers without a receipt work?
  • How do restaurant offers work?

• Claiming offers

  • Where is Upside available?
  • Why do I need to claim the offer before I make my purchase?

• Payment and proof of purchase

  • Can I use Upside with gas station rewards (like cards and coupons)?
  • Why can’t I get the cash back offer taken directly off my bill at the restaurant?
  • Why do you need my card information for offers?
  • Can I upload a receipt to an offer that doesn't ask me for one?
  • Can I pay with a form of digital payment?
  • What payment methods are accepted?

• Processing your offer

  • Why did an Instacart grocery receipt get rejected?
  • Your App was Down! Can I still submit my offer/receipt?
  • I was at the grocery store and the person at the register wouldn’t give me my cash back!
  • The gas price was different than what was noted on the app. Help!
  • I claimed an offer from the wrong station (across the street). What do I do?
  • Why didn't I get cash back for my prepaid purchase?
  • I claimed an offer and didn't have to upload a receipt; why haven’t I received my cash back yet?