For a receipt that's been denied in the last 21 days, here's how you can resubmit:
- Go to "My History" at the middle of the main Upside screen, and find the offer with the issue.
- Click on the offer that was denied.
- At the top of the screen, you'll see "Issues," where we explain what's incorrect about the receipt.
- If you think we missed something, you'll see the option to Resubmit Receipt at the bottom of the screen. Tap the button, follow the prompts, and send the new picture.
Please note that all offers can only be resubmitted within 21 days of purchase.
The instructions provided in this FAQ article will not work for offers that did not require receipt upload. For failed offers that did not prompt receipt upload, that are within 21 days of purchase, please send your receipt to firstname.lastname@example.org for further assistance.