How can we help?

What is Upside?

How to use Upside

What do I need to use Upside?

Is Upside safe?

How does Upside make money?

Where is Upside available?

What mobile platforms do you support?

What should I know before connecting my Apple ID to Upside?

What should I know before connecting my Facebook account to Upside?

What should I know before connecting my Google account to Upside?

How to sign out

How to reset your password

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How long until an offer expires?

Do all purchases qualify for cash back?

How long does it take to earn cash back?

Why don’t I see this business on Upside anymore?

Why do offers vary?

Does my cash back ever expire?

How many offers can I claim per day?

Why do I need to claim before making a purchase?

What is an acceptable proof of purchase?

What payment methods are accepted?

What payment methods are not accepted?

Can I use cash?

How do mobile payments work with Upside?

Using mobile payments

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How to cash out

Are there fees associated with cashing out?

What is a digital gift card?

Why don't I see PayPal when cashing out?

How do I fix the “Please open this link on your mobile device” error message?

How long does cashing out to my bank take?

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Why didn't I get my bonus?

Where can I find bonuses?

What is a challenge?

Why didn't this purchase count towards my challenge?

I completed my challenge. Why does the banner remain?

I completed my challenge. When will I receive my bonus?

How to apply a promo code

Why isn't my promo code working?

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How to pay with Upside

Can I use my earnings to pay with Upside?

How frequently can I pay with Upside?

Can an offer code I purchased be refunded?

I paid with Upside. When do I get cash back?

I used an offer code to pay, but there's money leftover. Can I use it later?

How will paying with Upside appear on statements?

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How do I change my account email address?

How to update Upside

Upside is not working

How do I see offers for my preferred gas?

How to appeal a suspension

Why was my account suspended?

How to use My Wallet

Why can't I add my card?

Why is Upside charging me?

Is adding a card to my wallet free?

How do I enter a fleet card in My Wallet?

How to Add a GasBuddy Card

How to submit a data request

How do you keep my Upside balance secure?

Is my card information safe?

Wait! Does Upside sell my information?

What are community guidelines and how do they affect my usage of the app?

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