If you’re having trouble verifying your account in order to sign in, cash out, or add a new bank account, try the solutions below.
Note: This is a new feature. Update your app to take full advantage.
Check your inbox
Search for messages from no-reply@upside.com. A verification email could have been marked as spam. Or ended up in a different folder.
Resend the code
You can try again by tapping Resend. Codes are only valid for 5 minutes. And only the most recently sent code will work.
Check your account address
You’ll see the email address your code will be sent to during the verification process. Make sure you're checking that account.
Move your balance
If you can no longer access your account email address, you will need to request a balance transfer.
