While most offers are validated within 2-4 days, processing can sometimes take longer. If you’re experiencing a delay, it could be due to one of the reasons below.
Awaiting retailer data
Upside relies on transaction data sent to us by the businesses you use. If there's a delay in transmitting that data, your offer will remain in a processing state until it's received and matched to your purchase.
Missing card
If you paid with a card that isn't linked to your Upside wallet, the transaction may not automatically match to your offer. If the card you used is already in your wallet, this typically resolves on its own. If not, adding the card after submitting your transaction may help.
Note: Paid with Apple or Google Pay? Learn more about using Upside with mobile payments.
Other issues
Learn more about why cash back is denied or reduced. These same issues can also cause delays.
