How can I contact Upside?

If you experience any issues, there are two ways that you can contact us. We aim to respond to all messages within 24 hours.

Open a ticket

Reach our support team by filling out this form. Be sure to include your account email address (found by tapping the Account icon, then Profile), proof of purchase, and any screenshots that may be helpful.

Use our in-app help

Tap the Account icon, then Help. Search or browser our answers to common questions. After opening an article, tap the pen and paper icon in the top right. You’ll see any ongoing tickets. Tap the same icon again to open a new one.

Note: We currently do not offer phone support.


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