How can I contact Upside?

If you experience any issues, there are two ways that you can contact us. We aim to respond to all messages within 24 hours.

Use our chat bot

Reach our support team by tapping the Chat icon in the bottom-right of the Help Center. Be sure to have your account email address (found by tapping the Menu.svg icon, then Profile), proof of purchase, and any screenshots that may be helpful ready, in case you need to open a ticket.

Use our in-app help

Tap the Menu.svg icon, then Help. Search or browser our answers to common questions. After opening an article, tap the pen and paper icon in the top right. You’ll see any ongoing tickets. Tap the same icon again to open a new one.

Note: We currently do not offer phone support.


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