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Featured Articles
Why didn't I earn cash back?
I cashed out. Where's my money?
I logged in and my money's gone. What happened?
The picture of my receipt was denied. How do I resubmit it?
Featured articles
Why didn't I earn cash back?
How to resubmit a receipt
I cashed out. Where's my money?
I logged in and my money's gone! What happened?
Wait. Why didn't I get a discount on my purchase?
How to use Upside
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Earning cash back
How long until an offer expires?
Do all purchases qualify for cash back?
Why do offers vary?
Does my cash back ever expire?
How many purchases can I make with an offer?
How long does it take to earn cash back?
How many offers can I claim per day?
Why do I need to claim before making a purchase?
What payment methods are accepted?
What payment methods are not accepted?
Are mobile payments accepted?
Using mobile payments
Why do you need my card information for offers?
Can I use Upside with gas station rewards (like cards and coupons)?
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Cashing out
How to cash out
What is a digital gift card?
After clicking my cash out verification link, I see 'Please open this link on your mobile device'!
How long does cashing out to my bank take?
Is my information safe & secure when I enter my bank account information?
How to unlink a bank account
Are there fees associated with cashing out?
I earned money with Upside this year! Do I have to pay taxes on it?
I need records of my purchases to do my taxes! Can you help?
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Bonuses and referrals
Why didn't I get my bonus?
Where can I find bonuses?
How to apply a promo code
Why isn't my promo code working?
How does Upside's referral program work?
Do referral bonuses apply to only gas purchases?
How do I share my referral link via email, social media apps, or other chat apps?
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Pay with Upside
How to pay with Upside
Can I use my earnings to pay with Upside?
How frequently can I pay with Upside?
Can an offer code I purchased be refunded?
I paid with Upside. When do I get cash back?
I used an offer code to pay, but there's money leftover. Can I use it later?
How will paying with Upside appear on statements?
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Your account
How do I change my account email address?
Upside is not working
How to sign out
How to reset your password
What should I know before connecting my Apple ID to Upside?
What should I know before connecting my Facebook account to Upside?
How to update Upside
How do I change between fuel types?
How to appeal a suspension
Why was my account suspended?
Where do I see offers I've claimed in the past?
How to unsubscribe
How to use My Wallet
Why can't I add my card?
Why is Upside charging me?
Is adding a card to my wallet free?
How do I enter a fleet card in My Wallet?
How to Add a GasBuddy Card
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