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Featured Articles
Why didn't I earn cash back?
I cashed out. Where's my money?
I logged in and my money's gone. What happened?
The picture of my receipt was denied. How do I resubmit it?
Featured articles
Why didn't I earn cash back?
How to resubmit a receipt
I cashed out. Where's my money?
I logged in and my money's gone! What happened?
Wait. Why didn't I get a discount on my purchase?
How do I use Upside?
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Earning cash back
How long until an offer expires?
Do all purchases qualify for cash back?
Why do offers vary?
Does my cash back ever expire?
How many purchases can I make with an offer?
How are offers funded?
Why do I need to claim the offer before I make my purchase?
Can I use Upside with gas station rewards (like cards and coupons)?
Why can’t I get the cash back offer taken directly off my bill at the restaurant?
Why do you need my card information for offers?
Are mobile payments accepted?
What payment methods are accepted?
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Cashing out
How to cash out
What is a digital gift card?
After clicking my cash out verification link, I see 'Please open this link on your mobile device'!
How long does it take for my money to be deposited into my bank account after I cash out?
Is my information safe & secure when I enter my bank account information?
How do I remove/unlink a bank account I used for bank transfer cash outs?
Are there fees associated with cashing out?
I earned money with Upside this year! Do I have to pay taxes on it?
I need records of my purchases to do my taxes! Can you help?
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Promo codes and referrals
How to apply a promo code
Why isn't my promo code working?
I found other promo codes online! Should I use them?
What is Upside's referral program? How does it work?
Do referral bonuses apply to only gas purchases?
How do I share my referral link via email, social media apps, or other chat apps?
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Upside Pay
How to use Upside Pay
Can I use my earnings to pay with a gift card?
How many gift cards can I order in one day?
Can gift cards be canceled?
When do I earn cash back from Upside Pay?
I used a gift card to pay, but there's money leftover. Can I use it later?
How will Upside Pay appear on my statement?
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Your account
Upside is not working
How to log out
How to reset your password
What should I know before connecting my Apple ID to Upside?
What should I know before connecting my Facebook account to Upside?
I'd like to change my email address on file.
How to update Upside
How do I see my offer history?
Why do I need to enter an account number + routing number for some banks?
My bank is not an option when cashing out. Why?
How do I change between fuel types?
How to use My Wallet
How do I enter a fleet card in My Wallet?
Can I use my GasBuddy card with Upside?
How does Upside find and save my credit cards?
I don’t want to give you my card numbers!
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