• App Basics

  • How do I use Upside?
  • How does checking in work?

• General FAQ

  • GetUpside is now Upside!
  • Wait - why didn't I get a discount at the pump?
  • Why are gas offers lower than usual right now?
  • Where is Upside available?
  • How do I see my offer history?
  • Does my cash back ever expire?
  • Can I sign up for Upside via your website?
  • I’m having trouble signing up via Upside's website!
  • What mobile platforms do you support?
  • How do I change between fuel types?
  • Why does this station have a limited number of gas offers?
  • How are offers funded?
  • How does Upside make money?
  • I found other promo codes online! Should I use them?
  • What payment methods are accepted?
  • How much time do I have to make my purchase after I claim an offer?
  • I claimed an offer, but didn’t earn anything. What happened?
  • The picture of my receipt was denied. How do I resubmit it?
  • How do I provide or remove access to my contacts?
  • Why do offers vary at my favorite business(s)?
  • Wait! Does Upside sell my information?
  • What are the user Terms & Conditions?
  • How can I contact Upside?
  • What are community guidelines and how do they affect my usage of the app?

• Gas Offers: Check In

  • What is Check In?
  • What is the blue lightning badge?
  • Is Check In available at all businesses?
  • My offer is processing. How do I submit a receipt?
  • Can I opt out of Check In at participating businesses?
  • After I’ve claimed my Check In offer and successfully checked in at the station, how much time do I have to make my purchase?
  • I accidentally made my purchase before checking in at the station. Can I still earn cash back?
  • How does Upside find and save my credit cards?
  • Can I pay with form of digital payment?
  • I claimed a Check In offer from the wrong station (across the street). What do I do?
  • I claimed a Check In offer; why haven’t I received my cash back yet?

• My Wallet

  • ★ How do I enter a fleet card in My Wallet?
  • What is 'My Wallet'?
  • How does 'My Wallet' work?
  • How do I access ‘My Wallet’?
  • Why do you need my card information for offers?
  • How do I add a new card to 'My Wallet' on Android?
  • How do I remove a card from ‘My Wallet’?
  • Can I use my GasBuddy card with Upside?
  • How many cards can I add to ‘My Wallet’?
  • ‘My Wallet’ does not appear, why is that?
  • I don’t want to give you my card numbers!

• Gas Offers: Receipts

  • Why did an Instacart grocery receipt get rejected?
  • Can I use Upside with gas station rewards (like cards and coupons)?
  • How many gallons is an Upside offer valid for?
  • How many purchases can I make with an offer?
  • Why do I need to claim the offer before I make my purchase?
  • How can I see the address of a gas station before I claim an offer, & does the app direct me on how to get there?
  • Will the app alert me when I arrive at the station where I claimed my offer?
  • The gas price was different than what was noted on the app. Help!
  • How long does it take for me to earn cash back from my offer?
  • Can I earn cash back from convenience store purchases, car washes, and other services?
  • Why didn't I get cash back for my prepaid purchase?
  • I bought a Groupon, how do I get my cash back?

• Restaurant Offers

  • How do I use Upside to get cash back at restaurants?
  • How long do I have to use a restaurant offer I claimed?
  • How do restaurant offers work?
  • Why can’t I get the cash back offer taken directly off my bill at the restaurant?

• Grocery Offers

  • I just noticed my local grocery store popped up on the app. Tell me more!
  • How do I use Upside to get cash back on my grocery store trip?
  • Do the grocery offers expire in 4 hours, the same as restaurant offers?
  • How much money will I earn back from groceries?
  • I was at the grocery store and the person at the register wouldn’t give me my cash back!

• Upside Pay

  • What is Upside Pay?
  • How do I use Upside Pay?
  • How do I earn cash back from Upside Pay?
  • I can't click "Claim" or "Pay" on an Upside Pay offer. How do I fix this?
  • Can I order a gift card in any amount?
  • Why can’t I use the cards entered in My Wallet to pay with a gift card?
  • Can I use my cash back balance to buy a gift card?
  • How many gift cards can I order in one day?
  • Where can I use this gift card?
  • What happens if there’s a remaining balance on my gift card?
  • Can I use my gift card later?
  • Can I add additional money to a gift card I previously ordered?
  • How will Upside Pay appear on my card statement?
  • What happens if I want to cancel a gift card I ordered?

• Balance & Cashing Out

  • How do I cash out my Upside earnings?
  • Are there fees associated with cashing out?
  • How do you keep my Upside balance secure?
  • How do I get my Upside cash sent to PayPal?
  • How long does it take for my money to be deposited into my bank account after I cash out?
  • Is my information safe & secure when I enter my bank account information?
  • Why do I need to enter an account number + routing number for some banks?
  • I do not see my bank institution when I try to connect my bank account.
  • How do I remove/unlink a bank account I used for bank transfer cash outs?
  • Can I have a physical check with my earnings sent to my address?
  • What is a digital gift card? How do I use it?
  • I cashed out! Where is my gift card? 

• Referral Bonuses

  • What is Upside's referral program? How does it work?
  • How do I apply a promo code?
  • My promo code isn't working - what can I do?
  • Do referral bonuses apply to only gas purchases?
  • How do I share my referral link via email, social media apps, or other chat apps?
  • Can I print flyers/stickers/cards to advertise my referral code?