• App Basics

  • How do I use Upside?
  • How does checking in work?

• General FAQ

  • GetUpside is now Upside!
  • Wait - why didn't I get a discount at the pump?
  • Why are gas offers lower than usual right now?
  • Where is Upside available?
  • Does my cash back ever expire?
  • Can I sign up for Upside via your website?

• Gas Offers: Check In

  • What is Check In?
  • What is the blue lightning badge?
  • Is Check In available at all businesses?
  • My offer is processing. How do I submit a receipt?
  • Can I opt out of Check In at participating businesses?
  • After I’ve claimed my Check In offer and successfully checked in at the station, how much time do I have to make my purchase?

• My Wallet

  • How do I enter a fleet card in My Wallet?
  • What is 'My Wallet'?
  • How does 'My Wallet' work?
  • How do I access ‘My Wallet’?
  • How do I add a new card to 'My Wallet' on Android?
  • How do I remove a card from ‘My Wallet’?

• Gas Offers: Receipts

  • Why did an Instacart grocery receipt get rejected?
  • Can I use Upside with gas station rewards (like cards and coupons)?
  • How many gallons is an Upside offer valid for?
  • How many purchases can I make with an offer?
  • Why do I need to claim the offer before I make my purchase?
  • How can I see the address of a gas station before I claim an offer, & does the app direct me on how to get there?

• Restaurant Offers

  • How do I use Upside to get cash back at restaurants?
  • How long do I have to use a restaurant offer I claimed?
  • How do restaurant offers work?
  • Why can’t I get the cash back offer taken directly off my bill at the restaurant?

• Grocery Offers

  • I just noticed my local grocery store popped up on the app. Tell me more!
  • How do I use Upside to get cash back on my grocery store trip?
  • Do the grocery offers expire in 4 hours, the same as restaurant offers?
  • How much money will I earn back from groceries?
  • I was at the grocery store and the person at the register wouldn’t give me my cash back!

• Upside Pay

  • What is Upside Pay?
  • How do I use Upside Pay?
  • How do I earn cash back from Upside Pay?
  • I can't click "Claim" or "Pay" on an Upside Pay offer. How do I fix this?
  • Can I order a gift card in any amount?
  • Why can’t I use the cards entered in My Wallet to pay with a gift card?

• Balance & Cashing Out

  • How do I cash out my Upside earnings?
  • Are there fees associated with cashing out?
  • How do you keep my Upside balance secure?
  • How do I get my Upside cash sent to PayPal?
  • How long does it take for my money to be deposited into my bank account after I cash out?
  • Is my information safe & secure when I enter my bank account information?

• Referral Bonuses

  • What is Upside's referral program? How does it work?
  • How do I apply a promo code?
  • My promo code isn't working - what can I do?
  • Do referral bonuses apply to only gas purchases?
  • How do I share my referral link via email, social media apps, or other chat apps?
  • Can I print flyers/cards to advertise my referral code?