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What happens if I want to cancel a gift card I ordered?

Our team will do our best to process your request, but some gift card brands are unable to be canceled. If you would like to cancel or reverse a gift card transaction, you need to reach out to support via your gift card transaction screen within 12 hours of that gift card's creation.

We also can’t cancel a gift card if:

  • It’s after 12 hours from when the gift card was created
  • The gift card was partially used
  • The cash back earned from the transaction has been withdrawn via a cash out to PayPal, bank transfer, or gift card

We're sorry, but gift cards for Panera Bread, Tijuana Flats, On The Border Mexican Grill & Cantina (Brinker Brand), and The Coffee Bean & Tea Leaf, cannot be canceled once purchased.

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