Our team will do our best to process your request, but some gift card brands are unable to be canceled. If you would like to cancel or reverse a gift card transaction, you need to reach out to support via your gift card transaction screen within 12 hours of that gift card's creation.
We also can’t cancel a gift card if:
- It’s after 12 hours from when the gift card was created
- The gift card was partially used
- The cash back earned from the transaction has been withdrawn via a cash out to PayPal, bank transfer, or gift card
We're sorry, but gift cards for Panera Bread, Tijuana Flats, On The Border Mexican Grill & Cantina (Brinker Brand), and The Coffee Bean & Tea Leaf, cannot be canceled once purchased.